Privacy policy

Last updated: April 2026

1. Who we are

Lemon Hub provides care administration software for UK self-employed carers, personal assistants and micro-providers. When we refer to "we", "us" or "our" in this policy, we mean Lemon Hub. When we refer to "you" or "your", we mean you as a user of our service.

2. What data we collect

Account information: Your name, email address and login credentials when you create an account.

Business information: Business name, contact details, rates and other information you provide to use the service.

Client data: Information about your clients that you enter into Lemon Hub, including names, contact details, care notes and visit records.

Usage data: Anonymous analytics about how you use the app, such as which features you access and how often.

Payment data: If you subscribe, payment processing is handled by Stripe. We do not store your full card details.

3. How we use your data

We use your data to provide, maintain and improve the Lemon Hub service. Specifically:

  • To create and manage your account
  • To provide the features and functionality of the app
  • To process payments and manage subscriptions
  • To send you important service updates
  • To provide customer support
  • To improve the service based on usage patterns

4. Data sharing

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share data with trusted service providers who help us operate the service (such as hosting providers and payment processors), but only to the extent necessary and under appropriate data protection agreements.

5. Data security

We take reasonable technical and organisational measures to protect your data. This includes encryption in transit and at rest, access controls and regular security reviews. No system is completely secure, but we work to protect your information to the best of our ability.

6. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

7. Data retention

We retain your data for as long as your account is active or as needed to provide the service. If you cancel your account, we will retain your data for a reasonable period to allow you to export it, after which it will be permanently deleted.

8. Cookies

We use essential cookies to keep you logged in and provide the service. We use anonymous analytics to understand how the app is used. We do not use advertising or tracking cookies.

9. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app. The date at the top of this page shows when it was last updated.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, contact us at [email protected].